Privacy-Policy

At Nizam’s Dum Biryani, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order for our ready-to-cook biryani products.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Name
  • Mobile number
  • Email address
  • Billing and delivery address
  • Order details
  • Payment confirmation details
  • Device, browser, and IP address information
  • Communication details if you contact us through WhatsApp, phone, email, or website forms

We do not intentionally collect sensitive personal information unless required for order processing, customer support, or legal compliance.

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Confirm payments and order details
  • Provide customer support
  • Send order updates through SMS, email, WhatsApp, or phone
  • Improve our website, products, and services
  • Prevent fraud, misuse, or unauthorized transactions
  • Share offers, updates, or promotions, only where permitted
  • Comply with legal and regulatory requirements

3. Payments

Payments on our website are processed through secure third-party payment gateways. We do not store your complete card, UPI, net banking, or payment credentials on our own servers.

Payment providers may collect and process your payment information according to their own privacy and security policies.

4. Delivery and Logistics

To deliver your order, we may share necessary details such as your name, phone number, address, and order information with delivery partners, courier services, or local delivery services such as Porter.

This information is shared only for order delivery and related communication.

5. Shopify and Third-Party Services

Our website may be hosted or powered through Shopify and may use third-party tools for payments, analytics, marketing, customer support, and delivery.

These third-party services may process your information only as needed to provide their services to us. We recommend reviewing the privacy policies of such third-party providers separately.

6. Marketing Communication

With your consent or where legally permitted, we may send you updates about new products, offers, discounts, and promotions.

You can opt out of promotional communication at any time by contacting us or using the unsubscribe option, where available.

7. Cookies and Tracking

Our website may use cookies and similar technologies to:

  • Improve website performance
  • Remember your preferences
  • Analyze website traffic
  • Improve your shopping experience
  • Support advertising and remarketing

You can disable cookies through your browser settings, but some website features may not work properly.

8. Data Sharing

We do not sell your personal information.

We may share your information only with:

  • Payment gateway providers
  • Shopify and website service providers
  • Delivery and logistics partners
  • Customer support tools
  • Marketing and analytics platforms
  • Legal authorities, if required by law

9. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online platform can guarantee 100% security. You are responsible for keeping your account login details, OTPs, and payment information safe.

10. Data Retention

We keep your information only for as long as necessary to:

  • Fulfill your orders
  • Provide customer support
  • Maintain business records
  • Comply with tax, accounting, and legal obligations
  • Resolve disputes or prevent fraud

11. Your Rights

You may contact us to request:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your personal information, where legally allowed
  • Withdrawal of marketing consent
  • Information about how your data is used

We may verify your identity before processing such requests.

12. Children’s Privacy

Our website and products are intended for general customers and are not specifically directed at children. We do not knowingly collect personal information from children without appropriate consent.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Please review this page periodically to stay informed about how we protect your information.

14. Contact Us

For any privacy-related questions, requests, or complaints, you can contact us at: 7993399288