Refund policy

Return and Refund Policy

At Nizam’s Dum Biryani, we take proper care in packing and shipping our products. Since this is a food product, returns are accepted only under specific conditions.

Return Eligibility

We accept returns or refund requests only if the product is damaged, leaked, or affected during shipping.

To be eligible for a return or refund, the customer must provide a clear parcel-opening video. The video must show the package being opened from the beginning and must clearly show the leakage, damage, or issue with the product.

Without a parcel-opening video, return or refund requests will not be accepted.

Conditions for Return/Refund

A return or refund request may be accepted only if:

* The product is damaged or leaking at the time of delivery.
* The issue is clearly visible in the parcel-opening video.
* The customer contacts us within 24 hours of receiving the order.
* The product has not been used, consumed, or tampered with.

Non-Returnable Cases

Returns or refunds will not be accepted in the following cases:

* No parcel-opening video is provided.
* The product has been opened and used.
* The customer does not like the taste, spice level, aroma, or cooking result.
* The issue is reported after 24 hours of delivery.
* The damage happened after delivery due to improper storage or handling.

Refund Process

Once we receive and verify the proof, we may offer a replacement or refund depending on the case.

If approved, refunds will be processed to the original payment method within 5–7 working days.